Information and Disclosure
Customer Hotline and Medical Information Center
With the Customer Hotline, pharmacists, consumer affairs advisors and persons with qualifications related to hair diagnosis provide consultation services on OTC drugs sold at pharmacies and drugstores, quasi-drugs sold at convenience stores and supermarkets, and foods such as Foods for Specified Health Uses.
The Medical Information Center provides consultation on medical pharmaceuticals. It actively strives to provide information in collaboration with Sales Headquarters, Research Headquarters, the Research Center, factories and branches to ensure kind, sincere and speedy response and earn the trust of customers.
Customer feedback is stored in a database and useful information is conveyed to relevant divisions and reflected in product development/improvement and service enhancement.
Formulation of Promotion Code and Transparency Guideline
It is essential for pharmaceutical companies to cooperate with medical institutions at all stages, from R&D to manufacturing and marketing, making transparency and high ethical standards paramount.
Against this backdrop, the Taisho Pharmaceutical Group guarantees the highest ethical standards and transparency as a company that handles pharmaceuticals. Therefore, the Group has set up a promotion code for its operations and established a system to meet societal requests. We also work to disclose information based on the Transparency Guideline for the Relation between Corporate Activities and Medical Institutions issued by Japan Pharmaceutical Manufacturers Association and the Transparency Guideline for the Relation between the Activities of OTC Drug Companies and Medical Institutions issued by the Japan Self-Medication Industry.
Policy on Transparency in Clinical Trial Data
Taisho Pharmaceutical believes that providing medical professionals, patients and others broad access to information from its clinical trials will also have benefits from a public health perspective. In addition, we understand the need to ensure transparency in clinical trials. Based on these ideas, we disclose information and results of clinical trials on the websites below.
We disclose clinical trial information pursuant to the relevant laws and regulations of each country with efforts to protect the privacy, intellectual property rights and contractual rights of individuals.